By paying a deposit and / or checking the agreement box at booking, you agree to the terms below. The version in effect when you book applies to your tour.

1. Deposits & Payment

• A 20% deposit is required to confirm your booking. Deposits are non-refundable except as stated in Sections 5 and 6.

• The remaining balance is due on the day of your tour before climbing begins.

• You authorize Kokopelli Climbing Tours to charge the card used for your deposit for your remaining balance and any fees owed under this policy.

2. Cancellations by Client

• These terms apply to cancellations for any reason, including illness, travel problems, weather forecasts, change of plans, or dissatisfaction with the location, routes, or views.

• More than 15 days before your tour: Deposit converts to a credit for a future tour (valid 12 months).

• Less than 15 days before your tour: Deposit is forfeited.

• Within 48 hours of start time: Full originally booked price is charged to cover guide time, travel, and preparation costs.

• Removing climbers or downgrading: Treated as a cancellation of the difference under the timeline above.

3. Reschedules

• More than 15 days before: One free reschedule. Your deposit carries over to a new date within 12 months (subject to availability).

• Less than 15 days before: Treated as a cancellation and the deposit is forfeited, unless we agree otherwise in writing.

• Within 48 hours: Full original tour price is charged, even if moving to a shorter or less expensive tour.

4. Locations, Routes & Itinerary

• Your guide chooses the climbing area, routes, and schedule based on conditions, safety, closures, crowds, and group ability. Any area named at booking is a plan, not a guarantee.

• We may move your tour to a comparable area in Northern Arizona at any time, including the day of the tour, due to mud, wet rock, ice, heat, wind, fire, closures, or other safety concerns.

• A location, route, or schedule change is not a cancellation by Kokopelli. If you choose not to climb after a change, standard client cancellation terms apply.

• We do not guarantee specific views, photo opportunities, routes, summits, or difficulty levels.

5. Weather & Conditions

• We make the final call on whether a tour runs based on safety.

• Tours proceed in light rain, wind, cold, or heat unless the guide decides conditions are unsafe.

• Severe weather includes thunderstorms, lightning, heavy rain exceeding 0.25”/hour, or winds above 25 mph (per National Weather Service).

• If we cancel before the tour starts, you choose: reschedule at no cost OR a full refund of your deposit.

• If you cancel because of a forecast and we have not cancelled, standard client cancellation terms apply.

• If weather or conditions end a tour after it starts, the tour is considered delivered and no refund is given. Any credit is at our discretion.

6. Cancellations by Kokopelli

• If we cancel for any reason other than weather or client conduct (such as guide illness, emergency, or area closure), you choose a free reschedule or a full refund of amounts paid.

• Our total liability for any cancellation or change is limited to the amount you paid for the tour.

7. No-Shows & Late Arrivals

• Arriving more than 30 minutes late without contacting us is a no-show. No-shows are charged the full tour price with no refund or credit.

• Late arrivals shorten the tour. The end time does not change and no refund is given.

8. Waiver, Safety & Conduct

• Every climber must sign our liability waiver before climbing. Refusing to sign is treated as a client cancellation.

• You must tell us before the tour about any medical conditions or limitations that could affect your safety.

• Your guide may modify or end a tour if a client is unsafe, reckless, impaired by alcohol or drugs, ignores instructions, or is not physically able to continue. No refunds or credits are given.

9. Credits

• Credits must be used within 12 months of the original booking date unless otherwise agreed in writing.

• Credits have no cash value and may be transferred to another person with notice to us.

10. Travel Insurance

• We strongly recommend travel insurance to cover cancellations for illness, travel delays, or other personal reasons.

11. Billing Disputes

• Please contact us first about any problem with your tour. We respond within 2 business days.

• If you dispute a charge with your card issuer, we will provide this policy, your signed booking agreement, and our communications with you as evidence.

12. Agreement

• By paying your deposit or checking the agreement box, you confirm you have read and agree to all terms above. This policy is governed by the laws of the State of Arizona.

Simple Summary

• More than 15 days out: Deposit becomes a 12-month credit.

• Less than 15 days: Deposit forfeited.

• Within 48 hours or no-show: Full price charged.

• Location changes: We may move the tour for safety. Not a cancellation. Views and routes not guaranteed.

• Weather: We cancel = free reschedule or deposit refund. You cancel over a forecast = normal terms. Tour cut short after starting = no refund.

• Credits expire after 12 months.

• Full payment due before tour.

• By paying deposit, you agree to these terms.