Kokopelli Climbing Cancellation Policy
We understand that life happens, and sometimes plans change. This policy outlines how cancellations are handled for our rock climbing tours.
Cancelling Your Tour:
More than 30 days before your tour: A full refund of your 20% deposit will be issued.
Between 15 and 30 days before your tour: We will offer your 20% deposit credit for a future tour, valid for one year.
Less than 15 days before your tour: Unfortunately, no refunds or credits will be offered for cancellations within this timeframe.
Cancellations by Us:
In the rare case that we need to cancel your tour due to unforeseen circumstances (excluding natural events such as rainstorms or fires), we will offer you the following options:
A full refund of your 20% booking fee .
Rescheduling your tour for a different date with a waived deposit fee to make up for your inconvenience (valid for 1 year subject to availability).
Please note:
This policy applies to all bookings, including private tours and group climbs.
Any cancellation must be communicated in writing via email.
We reserve the right to cancel a tour if minimum enrollment requirements are not met or if safety is compromised on you or your groups behalf without a credit or refund.
We strive to be fair and flexible while ensuring the smooth operation of our business. If you have any questions about this policy, please don't hesitate to ask!
Climbing Tour Weather Policy: Keeping Everyone Safe and Having Fun!
We want your climbing adventure to be amazing, but safety is always our top priority. That means sometimes the weather might not cooperate. Here's what to expect if the weather looks dicey for your climbing tour:
We monitor the forecast closely. We'll check the weather reports well before your tour and keep you updated.
We may reschedule your climb. If the forecast predicts heavy rain, thunderstorms, high winds, or any natural event that could make climbing dangerous, we'll offer you to reschedule your tour for another date with good weather conditions.
You can choose what happens next. If rescheduling isn't ideal, you can also choose to:
Cancel your tour and receive a credit for a future tour (good for 1 year). We understand that flexibility is important, especially for families!
Go on a modified tour (if possible). Sometimes, we might be able to adjust the location or activity based on the weather. We'll discuss this option with you if it's available.
Here's what we can't control:
Light rain or mild temperature changes. These shouldn't affect the climb too much, and the tour will go ahead as planned!
Sudden weather changes. Mountain weather can be unpredictable. If we need to cut the tour short due to unexpected bad weather, we'll do our best to ensure your safety and offer a your 20% booking fee back to you.
